Still No Refund A Year Later

<p>This case has been pending for over a year now (Dec 2015). I was billed for a number of months after my contract was cancelled - Telkom mobile greenstone didn't process it or lost it and therefore I had to submit more cancellation documents. I've been promised a refund and have over 5 reference numbers for this issue. Please assist urgently and actually follow through with this refund that was taken off without my consent.</p>