KT
Kouthar T

1 reviews | Active since Feb 2016

16 Feb 2016, 21:35

Still no refund

Whatever processes and procedures Telkom is following clearly does not work. I thought the point of posting on hellopeter was for the supplier to investigate and provide the customer with findings. NOT send a retarded email asking if the query was resolved. I am beyond frustrated and annoyed with Telkom and their poor service, *********** staff and not bring able to get anyone to assist. All I want is my R1645,46 refunded and never make any form of contact with Telkom again. After following all the necessary channels I will be going to ICASA and OMBUDSMAN and I have contacted the newspapers maybe then someone will take note. I will never recommend Telkom to anyone and i will make sure this post and many others reach the masses. I expect someone to call me or email me with feedback with immediate effect. If I have no response Telkom will be in the papers exposing them for what they are *******! Lwazi from the social media team make sure if you or anyone from team contacts me its with a response to when I will be reimbursed. Two months your service is appalling.

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Replies (1)
Telkom
Telkom's reply16 Feb 2016, 23:12
Official
Hello kouthart,

Thank you for making contact with us again

This response serves as confirmation that your query has been received and is currently under investigation, we will provide feedback as soon as possible.

We do apologize for any inconvenience we have cause to you.

Regards
Telkom Social Media Team

Best regards,