STILL NO REFUND

Item: Telkom
Rating: 1
Author: Angelique M

I cancelled my account and received a confirmation e-mail on 15 June 2018. I have not received my refund of R700 plus R63.26 credit from my last invoice. I received an e-mail saying this case ********** 5 had been resolved but how so when you have not refunded me? You contacted my mother in law, Paula Mc Whinnie earlier in the month - I am no longer in the country and left her with power of attorney - you refused to speak to her as it was not me? I want my money. Please e-mail me or call me on my international number provided (+1 as the international dialing code).

Helpful (0)

Replies (3)

Telkom's replyOfficial

09 Sept 2018, 11:33

Good day AAMellett,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.

We apologise for any inconvenience caused.

Kind regards,
Igsaan

Telkom Social Media

Best regards,

Telkom's reply09 Sept 2018, 11:33

Official

Good day AAMellett,

Thank you for making contact with us.

Telkom Social Media

Best regards,

Angelique M's updateReviewer Update

15 Sept 2018, 20:12

Hi, this has still not been resolved. When will someone be in contact??

Angelique M's update15 Sept 2018, 20:12

Reviewer Update

Hi, this has still not been resolved. When will someone be in contact??

Angelique M's updateReviewer Update

17 Sept 2018, 11:40

This has still not been resolved. I have now received an invoice saying I have been refunded. Who did you refund? I do not have the money in my bank account. When is someone going to contact me??

Angelique M's update17 Sept 2018, 11:40

Reviewer Update

This has still not been resolved. I have now received an invoice saying I have been refunded. Who did you refund? I do not have the money in my bank account. When is someone going to contact me??