Still no refund

********** activity by withholding refunds Ref - ********** 6

Due to the "don't care" attitude of the workers in this email and the non-existent customer care of Telkom in general I have decided to lay a formal complaint with the Ombudsman. Telkom has been dragging their feet on my complaints and there is no "will" to deal with the problem. Telkom finds it easier to pass the buck Please find below the complaint summary that I will be lodging with the Ombudsman. I have no less than 5 reference numbers (see 1 in subject line) to support my allegations: Scope: Telkom cancelled my contract after 20 months without consulting me - this was done at the Richards Bay Telkom Client centre. There is no document in place where I requested to cancel the contract. I have been negatively impacted by the wrongful cancellation and seek redress as follows: 1. Reimburse all monies that Telkom "forced" me to pay R660 plus R275 2. Reimburse me for the value of my lost airtime at the time my contract was *******ly cancelled 3. Reimburse me for the value of my lost data at the time my contract was *******ly cancelled 4. If you deny the above then please provide me with a copy of the cancelled request with my signature on it I have given Telkom, since the 08th June 2017, to sort out the issue but to no avail. This is the final notice to Telkom to comply with the reimbursment requests within 24 hours Thank You

TELKOM REP**** WITH THE MESSAGE BELOW - THE AMOUNT THEY OWE ME IS NOT CORRECT AND I STILL NEED COMPENSATION FOR MY LOST AIRTIME AND DATA. WILL NOW HAVE TO PURSUE A CASE THROUGH THE NATIONAL CONSUMER COUNCIL Official private business reply

Hi RobLod,

Thank you for making contact with us,

Please be advised that a refund of R600.94 has been arranged for you and it will be paid within 5 to 10 working days with a CashFocus Ref.

We apologise for any inconvenience caused.

Kind regards, Launa Telkom Social Media Team