Still no real response - held ransom again

I have submitted... and resubmitted about 5 times a request to cancel my Telkom line. I started this process on 15 Jan 2016. Their SLA says that an agent will contact me within 72 hours to confirm the cancellation. I am still waiting. When calling today (17 Feb), the agent confirmed that my line is active and nothing is in the system regarding my cancellation request.<br> <br> I submitted a complaint to Hello Peter, Telkom responded with a reference number of SM201791. But I STILL have yet to have any meaningful response. Pathetic Telkom. Pathetic.