Still no proper service

This is the second time I have reported the below on Hello peter and still no resolution.... How do I had a refund for the partial service? <br> <br> Hi, please can can someone have a look at telkom ref 32crk170216. The line has been down more that it is up impacting my work.<br> Each time I call in there is a technician working on it ... I have requested a special investigation.<br> Please can you look at the up time report and refund me for all the downtime / lack of service.