PP
Pieter P
1 reviews | Active since Mar 2009
06 Jul 2016, 07:59
Still No Progress
<p>This is the 3rd post on this matter and we have had no result! The last response mentioned that the matter was excelated, but this was over a week ago! What more can I do!!!??? This is an absolute disgrace!!!</p>
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Telkom's replyOfficial
07 Jul 2016, 05:44HI pieterjj
This response serves as confirmation that your query has been received. We have in fact escalated the query to dispatch and awaits our cable technicians to attend as the pending fault reference indicates that a cable will need to be replaced, location of fault points to the street cabinet as per test results. We do apologise for the delay and will provide further available updates as soon as possible. We have also requested our accounts team to intervene and attend.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's reply07 Jul 2016, 05:44
Official
HI pieterjj
This response serves as confirmation that your query has been received. We have in fact escalated the query to dispatch and awaits our cable technicians to attend as the pending fault reference indicates that a cable will need to be replaced, location of fault points to the street cabinet as per test results. We do apologise for the delay and will provide further available updates as soon as possible. We have also requested our accounts team to intervene and attend.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,