Still no progress

here is the reply I got from telkom but still no one came out to move my line this is still pathetic how long do i need to put my business on hold for a telkom mistake i need my line to be moved today<br> Hello Cash in a Flash,<br> <br> Thank you for making contact with us <br> <br> This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.<br> <br> We do apologize for any inconvenience we have cause to you.<br> <br> Should you need to contact us for any further questions please contact us via Email: [Email Removed]<br> <br> Your reference number is: SM153673<br> <br> Regards<br> Luleka <br> Telkom Social Media Team