Still no progress

AI*** Good afternoon Yazied. Ref***, ID *** On the 20th July 2017 I app**** for a fibre service via your website, within a few days I was informed that there is no fibre option in my area and that I need to change to ADSL, which I then agreed to. To cut a long story short I finally had to visit a Telkom office n the 15th August due to there being no progress on my order as per the web site. On that day confusion seems to have been prevalent at Telkom, just as other days, and I finally managed to talk to someone. I was then informed the matter will be resolved as soon as possible. On the 17th August I received an sms confirming that a technician will be visiting my place to do the installation. The due date and time was for the 23rd from 08h00 to 16h00. That should have been my first clue of impending poor service, who sets a vague appointment like that? On the 22nd I received an sms to confirm my physical address, which I duly did, and to ensure that I have certified copies of my ID and proof of address (strange as you are visiting the premises). This morning I received a confirmation sms that the installation will be done today. At 15h45 I contacted 10213, after waiting a very long time I was informed that there was never a technician assigned and that no one will be doing any installation today. I must just be patient and someone will call me within the next 48 working hours, I have no idea what this means as I do not know what hours Telkom works. So, the question now is, am I going to be totally inconvenienced again due to Telkom’s pathetic client service or, is Telkom going to accommodate me and deliver great client service and do the installation when it suites me? I am not holding my breath for the latter. This whole matter is totally unacceptable and I want to know what Telkom is going to do about this matter. Experienced has shown me that getting on boarded with Telkom is a nightmare, yet once a client things run relatively smoothly, it’s getting on boarded that is a huge problem. I eagerly await your response to see how this matter is going to be dealt with. i was informed to send an e-mail to *** by the lady at 10213, needless to say that e-mail address does not work. poor service regards Johan

Once again Telkom is able to deliver extremely poor service. So on my original complaint requested that i send a private response, well i did that and still so response. But here is what really gets me. On Wednesday i received an sms saying that the technician will be at my place between 08h00 and 16h00 to do the installation, guess what, nobody pitched. So after calling Telkom they informed me that there was never a technician assigned. But someone will come out on Thursday, needless to say nobody pitched, again. On Friday morning i received a call from ********** to arrange a suitable time to do the installation. I informed them that Saturday morning at 08h00 will suite me, and once again, after spending 20 minutes on the line with 10213 and 10210 Telkom is still not able to say when the technician will pitch, except to say between 08h00 and 15h00. The is poor service and maybe Telkom should be sold so that proper management can be put in place.