Still no phone working since last year.

Dear Customer, Fault 219CRZ100918 has been created for Service ID ********** 644. Telkom will endeavour to resolve this problem within 2 days. Please do not reply to this SMS. The app is constantly off and I keep being promised that the I will be receiving a cordless phone and nothing since last year. The phone has not been working since last year. I keep loading talk time but cannot use it. The worst ever ridiculous.