Still no phone line since requesting 7 weeks ago

I did an online move request of my Telkom Line .7 weeks later and I still don't have a phone line.I have escalated the query at a store as the call centre was of no assistance .Was promised that they have escalated and a date was set again .Received a new reference number .That date has passed and still no line. No communication received from Telkom .Service level is absolutely appalling. No words to explain the level of frustration .