Still no phone line after 3 weeks - shocking service

<p>I recently moved house, from one cottage to another at the same address. I had to be out of the old unit by the 1st October, and was also going away from the 30th September until the 9th October, so I called Telkom a good few weeks in advance to arrange for my line to be moved. The agent I spoke to was very helpful and informed me that my line would be moved on Monday 26th September.</p> <p>I organised access to both cottages from The 26th to the 30th, and received an SMS on the 26th to confirm my order, and saying that a technician had been dispatched. So far so good… but unfortunately no technician ever arrived.</p> <p>On Tuesday morning I phoned the call centre again, and was told that the technician's previous job had taken longer than expected, and that he would definitely come that day (the 27th September) before 12:00 noon. Fine, no problem… except that once again nobody pitched up or contacted me at all. By Friday the 30th I had finished with the move and left for my holiday overseas. I had still not managed to get my line moved in spite of numerous phone calls and literally hours spent sitting on hold.</p> <p>As soon as I returned home on the 10th October, I phoned Telkom again (this time at my own expense, as my Telkom line was now in someone else's house!). I was told that a technician had tried to contact me while I was away. Fair enough – I explained my situation again and the call centre agent was very helpful in escalating my order and informing me that a technician would contact me shortly. I was at home all morning with my phone on and in my pocket, however reception is fairly bad in my area, and when the technician did call I only received a missed call notification. I tried calling back but the number was invalid.</p> <p>The next day I once again called Telkom, only to be informed that my order had now been cancelled! You can imagine my surprise and frustration. Eventually, after many more long frustrating calls and speaking to numerous different agents, I was able to place an entirely new order on the 13th October. None of the agents can give me a date however, so I am still waiting for Telkom's technical department to contact me. Its is now the 17th October, and I am still without a phone or internet. I am also back at work now, and no longer have easy access to my old residence. I am absolutely appalled at the lack of service I have received from Telkom (although the poor call centre agents are always very patient and polite). I don't know what to do any more, and I will definitely be lodging a dispute when it comes to paying my October account.</p>