Still no phone 6 weeks later

Good day <br> <br> Please note that I am still waiting for my upgrade.<br> The story begins, we logged a call with Telkom Mobile for my upgrade on the 08 September. They informed us that they dont have the iPhone 6 plus and that we needed to go to the nearest iStore who can assist.<br> <br> We went to the iStore in Centurion - we actually drove there and still no phone. They have the phone but the system for Telkom has been upgraded so they cant assist us. You can't actually call the store cause they have the same number and you are put on hold for longer than 10 min.<br> <br> We decided to call other Telkom Mobile stores, also don't have phones, in fact they told us they never got stock? This is surprising, honestly is required here, if you don't have phones, simily say so, dont run an advert to make us go through all this for nothing.<br> <br> I have asked Telkom Sales Manager to call me, still nothing, Raised on Twitter, still nothing. Do you guys even care, this is lousy service. <br> <br> Mpho<br> <br>