Still no phone

On the 14/12/17 my Telkom line went down, on reporting the fault I was told it was cable theft and that it was a balk problem. Its now been more than a month, I still do not get feedback or any call or communication from any technician. The technical call center is friendly but useless. They keep on sending email but nothing happens. There stories keep on changing, from the time it will take to be repaired to whats the progress, Telling me last week that the balk fault has been repaired and now I must wait for a technician to contact me to sort out the connecting to the house, then yesterday the balk fault was still not repaired (this is what make a person angry). When I want to complain about this, I get transferred to somewhere else and this also happens when I want to speak to a supervisor. I have been calling nearly every day from the line went down and still nothing. One thing that was good is the fact that they not charging me for the down time of the line. But I just want to know who will pay for all the cell data I had to buy because this line was down for so long and still down.