still no migration of line down the road, 3 months

I have been trying to migrate my line for THREE MONTHS without any resolve. <br> <br> First, I was told that to migrate a line someone would need to come in and dig up the existing one (and move it to the new location).<br> <br> When I called back the next day, there was an 'alarm' and the building had to be evacuated.<br> <br> Then I was told I could not be helped because I had set-up my account with my passport number (as I was not yet resident). <br> <br> I was hung up on. MANY TIMES. <br> <br> Regardless, because they are the only provider and I would like a telephone line, I have tried time and time again to migrate my line. I was able to request such (via the internet) and i received an SMS with a contact number ***) and even a reference. I have tried to follow-up to get an appointment, only to be told that \I am not the only customer\" and \"it is being processed\" with no possibility of speeding things along or talking to anybody. <br> <br> I have paid nearly R1 000 for a line I cannot use (as at the previous house it was faulty and no one ever did come to fix it), and I imagine if I wanted to cancel this would be a mission to. <br> <br> Could someone KINDLY PLEASE give me an appointment for the telkom line to be done."