SC
Samantha C

1 reviews | Active since Jun 2012

08 Dec 2015, 21:07

Still no luck with telkom mobile

Please understand that I am seriously sick and tired of phoning telkom, and getting no further. I have phoned numerous times to find out how I need to go about my debit order not being taken off (I did not give anyone permission not to do so) this being being a fault from telkom... as usual. I have spoken to many call centre agents, including the team leader, Mishan Naidoo. I was told that I cannot send proof of payment, and that I will need to phone back today. I do not have time to be a cr?che for a bunch of people who cannot be bothered to do their jobs, I do not work for Telkom, if you would like me to.... PAY ME FOR CRYING IN A BUCKET.<br> <br> Now, after tonight, I am requested to send proof of payment, if some inefficient individual listened to me on earlier I would not be needing to type this email. Telkom just wants your money and they could not care less if they do so, by being unhelpful and actually don't work for their money.<br> <br> After phoning back a second time, seen as the agent who said that she would send me an email, didn't I got their email and now am emailing them.<br> <br> Come on! Telkom is absolutely USELESS. I cannot w

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Replies (1)
Telkom
Telkom's reply09 Dec 2015, 00:57
Official
Hello SamiWami,

Thank you for making contact with us.

Please be assured that we have sent your query to the Billing Team for further assistance, they will be in contact with you.

Your reference number SM176294

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team