Still no luck

subsequent to the last call I received a call from Telkom and after more calls discovered I was supposed to cut down a tree in my garden. I did this. <br> <br> I received an sms to confirm order # *** was scheduled for installation between 7.30 and 16.00 for 25 Oct 2015 (today). No surprise that no one arrived, but really what's the point of even trying to get ADSL installed. I'm very disappointed that firstly the technician who originally arrived did not leave instructions on what I needed to do in the garden (I had to hold on for hours to eventually speak to someone who phoned the technician last Saturday and then related the tree issue to me) and secondly that even on a committed date I still do not have an installation.<br> <br> What do I need to do to get the service I have ordered?