Still no lines or response/feedback after 4 days

Reported via online fault reporting that we had no service on Tuesday evening - two lines dead, incl ADSL. <br> <br> Main line, incl ADSL, logged & confirmation received 3/11 @ 7:57pm:<br> Reference number is: 718CWK031115<br> <br> Second line logged separately the next morning & confirmation received 4/11 @ 10:01am: <br> Reference number is: 106CWZ041115<br> <br> Followed up with Telkom several times throughout the next few days and on Friday morning we were told that the technician was checking our local exchange that morning and would contact us to come through and check our lines if the problem was not exchange related.<br> <br> We have not heard anything since and our lines are still dead!<br> <br> We are trying to run a business and have not had telephone lines or internet for 3 to 4 working days!<br> Our productivity and customer service has taken a major knock.<br> <br> Extremely frustrating - very poor service from Telkom and terrible lack of communication.<br> <br> After 4 days our fault status online still reflects only the original fault.<br>