MW
Michael W

1 reviews | Active since Jul 2014

13 May 2016, 09:36

Still no line, now job is cancelled?

<p>I requested that my ADSL line be moved in April when I moved to our new house. When the technician came, he told me that he could not finish the job on that day because he had been given te wrong instructions by his office and somebody else would come out to insall a different line so he could transfer our service.</p> <p> </p> <p>After suitable follow ups for the last few weeks, I am now told that this job has been closed, and that if we still want our line they can open a new job and help us in 7-10 days..... and asked if when we would like to cut our old line???</p> <p> </p> <p>Since they seem to have no interest in coming to instal the line or activate our service again after 2+ weeks of asking, I really cannot imagine why I would want to continue with my account with them. It will actually be quicker to just cancel it and get service from another provider.</p>

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Replies (2)
Telkom
Telkom's reply13 May 2016, 10:16
Official

Hello pemike

This response serves as confirmation that your query has been received.

Your reference number : SM232915

A consultant from our mobile team will be in contact to assist with the query.

Regards

Noleen

Telkom Social Media Team.

Telkom
Telkom's reply13 May 2016, 10:17
Official

Hello pemike

This response serves as confirmation that your query has been received.

Your reference number : SM232915

A consultant from our fulfillment team will be in contact to assist with the query.

Regards

Noleen

Telkom Social Media Team.