Still no line and internet after 8 days

Last Saturday (5 September), I logged a fault on the Telkom website, since my phone line was dead and so was my internet. Got a reference number (1CRK060515) and then no feedback. Tweeted Telkom a few times and was told that the matter was being attended to and then again that they were waiting for a technician to be dispatched.Called on Friday and was told that it hadn't been registered! Agent escalated the fault (743588), but still no word from Telkom. This is unacceptable,costly and a huge inconvenience. I have work to do and can't because I have no phone line or internet!