STILL NO LINE

Item: Telkom
Rating: 1
Author: David L

To whom it may concern Our business line is down for 11 days- today is day 12. Our number is ********** 932 and fault number is: 304ctk120218. No feedback received. regards Dave

Helpful (0)

Replies (2)

Telkom's replyOfficial

21 Mar 2018, 12:27

Hi davidloubser

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Fault ref 304CTK120218 indicates the fault has been cleared. Please confirm when possible.

Interaction ***

Regards
Keagan
Telkom Social Media Team

Best regards,

Telkom's reply21 Mar 2018, 12:27

Official

Hi davidloubser

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Fault ref 304CTK120218 indicates the fault has been cleared. Please confirm when possible.

Interaction ***

Regards
Keagan
Telkom Social Media Team

Best regards,

David L's updateReviewer Update

22 Mar 2018, 07:22

I AM STATING CATEGORICALLY THAT THE FAULT HAS NOT BEEN CLEARED!!!!!!! IT APPEARS THAT THIS APPARENT CLEARING OF FAULTS IS A STALL TACTIC ON THE PART OF TELKOM OR A TACTIC THAT SERVES TO INDICATE CLEARING OF FAULTS WITHIN 30 DAYS. THIS IS NOT THE CASE. OUR LINE IS DOWN FOR 5 WEEKS TOMORROW AND WE HAVE SEEN NO TECHNICIAN IN THIS PERIOD OF TIME AND HAVE NOT EVEN RECEIVED A CALL FROM A TECHNICIAN. DO WE NEED TO GET AN INTERDICT FORCING TELKOM TO RESTORE OUR BUSINESS LINE???????

David L's update22 Mar 2018, 07:22

Reviewer Update