1 reviews | Active since Oct 2012
STILL NO LINE
Good day Telkom This is day number 11 that our business line is down on 016- ********** . Yesterday your employee told us to expect a call from the technician and that the fault was been escalated. We have received no call and the interruption to our business continues. regards frustrated client
Hi davidloubser
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
I do see there was a bulk fault in the area resulting in the delay to repair. The bulk fault was cleared yesterday. They tried to make contact but was not successful. I have reported the fault again as I see there is still a possible fault. Would you please check that the connections to the router are in and perhaps reboot the router as well to test if the connection comes up.
Fault ref 87BTK200318
Regards
Telkom Social Media Team
Garreth
Best regards,
Hi davidloubser
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
I do see there was a bulk fault in the area resulting in the delay to repair. The bulk fault was cleared yesterday. They tried to make contact but was not successful. I have reported the fault again as I see there is still a possible fault. Would you please check that the connections to the router are in and perhaps reboot the router as well to test if the connection comes up.
Fault ref 87BTK200318
Regards
Telkom Social Media Team
Garreth
Best regards,