Still No Line!!!

<p>Here is the story thus far.</p> <p><br /> On Wednesday (2 November 2016) we went to use our Telkom phone and the line was either completely dead or crackling so much that we couldn't get a dial tone. We reported this to Telkom who rep**** that it was an area failure and they were working on it.<br /> <br /> At the same time we noticed our ADSL line was continually connecting and then disconnecting (DSL & Internet Lights on the Router). We did not report the ADSL portion as we assumed it was linked to the area failure.<br /> <br /> On Friday (4 November 2016) we received a message from Telkom that the area fault had been repaired and we should have normal service again. On checking our line we found that the problem had not been resolved and so we rep**** to their SMS with a NO. I then reported the ADSL portion to Afrihost via their iPhone App.<br /> <br /> On 7 November 2016 the Telkom technician came and had a look at our line connection. He didn't seem to find anything definite and managed to get our line sort of working, still with a lot of crackling. Our ADSL line then also came back up.<br /> <br /> This was however short lived as by the time I arrived home the line was down again. I then raised an ADSL fault report on the Afrihost fault system via the client portal. I also moved the ADSL Router and telephone handset to the point where the Telkom line enters our building. I then received another SMS to say that the line was all fixed? I again rep**** with a NO.</p> <p><br /> On the morning of the 8th November 2016 when I checked we has a connection of 177kbps on a 4096kbps line. When I lifted the telephone handset all you can hear is crackling and the ADSL line goes down. It has been completely dead ever since.</p> <p> </p> <p>On the 9th of November the Telkom technician came back and confirmed that our line was dead due to a cable fault. He informed us that it had been reported to the cable division.</p> <p> </p> <p>It is now the 28th of November and no amount of pushing from myself or Afrihost has been able to expedite the repairs to my line?</p> <p> </p> <p>Reference Numbers related to this fault:</p> <p>3 November - ********** 04</p> <p>4 November - 445CNK041116</p> <p>7 November - 761CNK071116</p>