Still no Land-line and ADSL for over 2 months

<p>On the 4th of March 2017 I logged a compliant with Telkom because I had found out tht my land-line and ADSL were not working. After promising to have the fault resolved I phoned back a week later only to find out that there is a cable fault and the fault mus be esculated. After esculating the fault, and phoning at least 4 times every week fo the past 2 months I am told the same story every time. Each person I speak to sends me from department to department with nobody willing to help my situation. I am still waiting for a phone call from the technician dealing with the fault, but I have not recieved any communication from any telkom representitive despite being promised numerous phone calls from them to explian the full extent of the fault, and my options moving forward.... I pay for an uncapped line, and the best they can do for me is provide me with a is 2 gig intergrated sim every month for R10. This has gone on for over 2 months and I'm told the cable could take as long as 4 months to be repaired and installed. </p> <p> </p> <p>I'm incredibly appalled at the way Telkom treats their customers. They have no problem charging us without providing any kind of service what-so-ever, and - should I stop paying for the service I'm not being provided - they will discontinue the repairing of the line and I sit without internet anyway. I'm also a full time student and my studies are suffering as a result of no internet. I'm unable to submit projects and asignments, and sometimes miss important updated information that has resulted in unfavourable circumstances.</p> <p> </p> <p>I'm unsure what more I can do. I have followed due proces and all I ask in is that Telkom do likewise in return. Every solution presented by 1 department is shut down by the other, and I cannot tell who is lying to me on the other side of the phone. We are long time clients of Telkom, and it's disheartening to see just how little they care about their "valued customers ."</p>