Still no joy !!

Ok so I complained bitterly for over a year about my intermittent internet service and thankfully it seems to be better lately. This proves that all the times that Telkom tried to shift the blame to my ISP Mweb or my modem that was supposedly faulty was never the case !! MY GRIPE IS THIS ! I wrote , phoned numerous times as I feel it is unfair to pay a full months internet for half a service. Every time you answer here it remains LIP SERVICE and trying to save face !! I just received my bill again and escalation said I would be re-imbursed for the time I lost with no internet (AT LEAS 7 DAYS) Is this still all lip service or are you going to do something about it ?????