Still no joy

After the debacle we had with telkom and Anne the manager phoning us from the Menlyn branch and trying hard to assist us we are still having a nightmare time with Telkom. Their indifference to their clients is shocking. We went into the kollonade branch and asked that all services be cancelled EXCEPT our line and that we want our line moved to a holding pool so that Afrihost can take over the line. A couple of weeks later we still get billed R500-00 when we called to find out what the hell is going on we are told we asked the branch to reinstate all services! How on earth?? We were given this number that we sent to Afrihost because this was supposedly our holding pool number *** Now Telkom customer tells us we cannot load a nother query for four weeks until the first one is resolved??? What a joke! Telkom is a joke. Let me explain what we want WE ONLY WANT THE LINE, WE DO NOT WANT ANY OTHER SERVICES FROM TELKOM. DSL MUST BE MOVED OVER TO AFRIHOST. Is this such a difficult concept to grasp???