STILL NO JOY!

<p>In December I posted a review about Telkom's lack of service delivery.</p> <p>I cancelled my Telkom line (following ALL the steps laid out to me on their website) in July as we moved house and country. Telkom received my letter of cancellation. See attached proof.</p> <p>They were meant to call within 21 business days to confirm my cancellation, which they did not. I called them and was told to continue waiting, but it would be sorted out.</p> <p>When I again called, I was told that my account was still active, as it had gone into a holding pool and I was meant to call them in order to move it out of this 'pool'and be cancelled. This is not written ANYWHERE, nor was I informed of this the previous month when I called. I was then told that it would take another 30 days.</p> <p>During this time new tenants had moved into our rental, with an active phone line.</p> <p>I spoke to a gentleman named Degree Khoza telephonically in order to sort out the mess and his supervisor (whose name I do not know) said I should send him all the details.</p> <p>We then moved out of the country to the UAE. <br />When I once again received a bill, I emailed Degree to find out what was happening and got the following response:</p> <p>"Please contact our call centre"</p> <p>For obvious reasons I AM NOT WILLING to contact the call centre as I am out of the country and I refuse to pay international call rates while I wait on hold and then have to explain everything AGAIN.</p> <p>Degree then stopped replying to my (numerous) emails.</p> <p>I posted on HelloPeter in December and got a response from Noleen to 'please send details to' an email address, which I did. I received a response that the details had been ''sent to the fulfillment team to assist further.''</p> <p>STILL NO RESPONSE!!!</p> <p>STILL RECIEVING BILLS!!!</p> <p>I WILL NOT pay over R1000 for a service I have not used since June.</p> <p> </p> <p> </p>