Still no joy

Telkom Social Media Team <br> <br> Please help to resolve my two queries.<br> <br> 1. Billed for services cancelled and for two broadband products when I upgraded from adsl to lte. I had to pay as Telkom issued demand letters. This must be corrected and my payment behaviour info updated with credit bureaus.<br> <br> 2. My account is blocked online, i received a call and a promise that it will be resolved, but nothing happened so far. Please make an effort made to unblock my profile so i can migrate from 30gb lte to unlimited.<br> <br> References as follows :<br> <br> 1. Dear Mr. RICARDO WILSON, a dispute has been created on your account no.*** on 1/6/2016 9:46:23 AM.The ref. no is ***3.We apologise for the inconvenience and will endeavour to resolve your dispute as soon as possible.Regards, Telkom. And,<br> <br> 2. ***<br> <br> Regards, <br> Ricardo