Still no internet thanks Telkom Sa

I have been struggling for months with no internet connection at my residence!! Initially I thought it was just poor connection but after months I reported it and then only I was told this was due to cable theft and that the cables will not be replaced. Yet I have still been billed month after month. Telkom has still not come back to me to change my plan despite numerous reminders. I have spent thousands on purchasing data, will telkom refund me, most likely not! Pathetic service, no wonder they are in financial trouble.