Still no Internet over weeks.

My telkom line is with axxess, and I reported 7 days ago that the spped is below 1mbps. I am trying to work and study at home, slow internet ,akes it impossible. My ref no 7 days ago from telkom is 52ARK070218, yet still nothing has been done to fix it. I hope i get credited for no internet usage, and hurry up and fix your mess!