STILL NO INTERNET

I have phoned to cancel my fibre due to me moving and opened a new fibre line as Openserve was nog available in my new unit only Vuma - They deducted a installment but never came to my unit to connect my fibre - I did open a ticket with the technical department and the next day it was closed with no reason... Guess what still no internet. WOOOOW!!!! Ref number given ***9

NOW I need to call them again to waste another 30min call to try and open a new ticket..