still no internet after moving

once again, I need type on this site to get you guys to help me.<br> <br> its been about a month now without internet - I moved residential addresses - then phoned your call center- after waiting 15-20 mins I get on the line with someone and make an \appointment"so that a technician can come re install my line - still no response after a week - go into a store and then they make an arrangement for 5 days or so later - receive an SMS to confirm my address - which was wrong- so response was no then got a call to change the address . awesome i thought! the person comes the next day - phones in at front gate of complex - we let him in the complex and then he is no where to be seen? is that really how telkom works? or allows their technicians to work? this is really disappointing "