Still no internet after 1 month

I have reported my internet line down for longer than a month on no less than 8 occasions. Telephonically and personally visiting the Table View store. I received ref numbers each time and on occasion a phone call from Telkom stating my line is not faulty and that they would get an IT person to call me as my router has reset itself to factory mode (not sure what this meant!). I have received numerous sms's from Telkom stating my fault is resolved and requesting that I rate them 0 - 10 which I have responded with 0's on each occasion reason being \fault not resolved"Still no response from Telkom. I have a SmartHome Premium package with Telkom costing me R1"