1 reviews | Active since Jan 2017

20 Apr 2018, 12:07

Still no Internet 5 weeks later

This is my 3rd bad review of Telkom in 5 weeks. Today is 5 weeks and I still have no functional internet. The last callout made to my house this last Wednesday by a technician named Daryll who went out of his way and helped check settings too and got the line up temporarily. I must add that he was really good and have nothing but good reviews for him BUT shortly after he left the line started misbehaving again. I went a bought a brand new VDSL router today with brand new cables, VDSL filter, etc and its doing exactly the same thing so it is NOT and never was my equipment. I have escalated this issue with my service provider Axxess again for about the 6th or 7th time (or more) and have no idea what else to do now but continue complaining until someone takes it seriously. ***

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Replies (1)
's update07 May 2018, 08:08
Reviewer Update
This is what has been happening over the last 6 weeks plus now. Each time I have to re-open the fault as Telkom keep closing it and marking as resolved when it is not. Telkom also keep arriving at my house without prior notice and expect me to be home during work hours. This makes no sense.