Still no internet

On the 31st March 2015 I phoned in to Telkom to give my 30 days notice to cancel my internet service so I could go on and move to another provider. No problem there. 1 month later on the 1st of May, I had already made plans with the new ISP, all was fine there. The 1st of May comes and no service on either the Internet or Land line. and since the 1st was a public holiday, nothing could have been done. Went to a Telkom store on May 4th and was told by the sales person why we had no land line or internet, we were told that we asked them to cancel our services with telkom. yet we rep**** NO, only the internet so we could go to a new provider. They reconnected the Land line whilst in the store, perfect, but said it will take 7 working days to reconnect the internet. To which i rep**** \ why ? you can disconnect in a heart beat