1 reviews | Active since Jan 2014
Still no internet...1 month & counting
<p>Hi opened a Telkom account a month ago. We have a landline at home, which was never in use. I app**** for the Do Uncapped 4mbps line. All was good. Received sms's as confirmation. Then I received another sms & an email requesting a R700 payment to go ahead with installation. Money was paid. 3 weekes later, nothing. Telkom has changed the date of installation twice. 27/10/2016 I received 3 sms's stating a technician would be doig the installation, no one showed. When I called them on Friday, I was told the technician was at the distribution & picked up a problem with our line, but that it would be rectified by the 10th of November. Today I called as a follow up. Firstly, they can't find my account on my ID number. Gave them the reference number, then they found it. Customer Care says 2 technicians logged messages. 1 says our line is defective & the other says our line is fine. What the hell is going on Telkom? You got your money & I got nothing!!!! A call has been escalated now to sort out the issue, but I don't have another week. My company is paying to have the internet installed & I can't work if it's not in.</p>
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, please email your order number and ID number to ***.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, please email your order number and ID number to ***.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
email has been sent as requested. No response as yet on email or call. Time is running out guys I seriously can't afford to not have internet by the 10th of November 2016. I don't understand what could be taking so long or why I can't even find my own order online anymore
email has been sent as requested. No response as yet on email or call. Time is running out guys I seriously can't afford to not have internet by the 10th of November 2016. I don't understand what could be taking so long or why I can't even find my own order online anymore
On the phone with Telkom as we speak. Once again, the booking for installation was made & confirmed for today. No one was here, technician tried to call me, but couldn't take his call. My parents are at home the whole morning waiting for someone to come & no one was here. Now, calling them on my own cost, the technician says he was at our house but no one answered so he left. BULL!!!! If a technician is not here today to sort the issue out, I will take the matter further. Your service is **********.
On the phone with Telkom as we speak. Once again, the booking for installation was made & confirmed for today. No one was here, technician tried to call me, but couldn't take his call. My parents are at home the whole morning waiting for someone to come & no one was here. Now, calling them on my own cost, the technician says he was at our house but no one answered so he left. BULL!!!! If a technician is not here today to sort the issue out, I will take the matter further. Your service is **********.