MS
Mychelle S

1 reviews | Active since Jun 2014

04 Mar 2016, 08:37

Still no Installation!! Let's \Reschedule\" again"

On the 4th of Feb 2016, I booked an installtion through Telkom for internet. Deposit had been paid. <br> Without being informed, no one came and installation was then rescheduled for the 3rd of March, through my efforts of phoning to find out why nobody pitched. Nonetheless, no one arrived yesterday and again, I rescheduled for today. I have phoned this morning to make sure that installation will be done today and I have now been informed of a \Technician Overload\" and the next available date is the 10th of March 2016.<br> <br> This is unacceptable! The service from call centre is pathetic, I have been transferred to every department under the sun and still, no one can give a clear answer or ensure that installation will take place today!"

0
Replies (1)
Telkom
Telkom's reply04 Mar 2016, 08:52
Official
Hello MychBond,

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will contact you.

We really do apologize for any inconvenience we have cause to you.


Your reference number is: SM208571

Regards
Luleka
Telkom Social Media Team