1 reviews | Active since May 2016

09 May 2016, 05:41

Still no installation after 3 weeks

<p>In the second week of april I ordered and paid for the installation of a telephone line into my house. After a week i received my order nr: *** and since then ive been waiting, in the week after i received my order nr. I received a message saying a technician has been dispatched to install your telephone line, the technician contacted me and set a time, he then arrived 2 and a half hours late just to leave and said he'd return 3pm that day but then didnt show. I then email about this and received no reply. The next couple days i kept receiving a message each day saying a technician has been dispatched but no one showed. I then contracted telkom via the online chat system 2 weeks ago and they told me ill be contracted but still nothing. This is just poor service.</p>

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Replies (1)
Telkom
Telkom's reply09 May 2016, 05:44
Official

Good day.

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

Please also provide your ID number by sending us a private message or an e-mail to ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.