JH
JOHN H

1 reviews | Active since Sept 2011

11 Aug 2015, 17:06

STILL NO INSTALLATION AFTER 3 ESCALATIONS

REQUESTED LINE TRANSFER END OF JUNE <br> IMMEDITALEY CUT AND NO SERVICE - I WORK FROM HOME AND REQUESTED THIS BE TIMED WITH MY MOVE <br> I HAVE BEEN TO TELKOM BRANCH AT CRESTA TWICE TO REBOOK APOINTMANTS BECAUSE APPARENTLY THE TECHNICIAN KEEPS CALLING THE WRONG NUMBER WHEN DOING MY INSTALL<br> I HAVE ON 3 OCCASIONS CALLED TELKOM TO GET THIS ESCALATED AND ENSURE THEY HAVE MY CORRECT NUMBER<br> AFTER 6 WEEKS IM STILL WAITING FOR A BOOKING TO INSTALL MY LINE <br> CAN SOMEONE AT TELKOM PLEASE CALL ME WITH A CONFIRMED BOOKING AND MAKE SURE THEY HAVE GOT MY CORRECT CONTACT INFO <br> IVE PAID MY ACCOUNT FOR A SERVICE I DO NOT GET <br> MY LINE SAYS ITS SUSPENDED ON THE ONLINE ACCOUNT - TELKOM SAYS IM IN CREDIT <br> MY ORDER NUMBER ***A HAS NOW MISTERIOUSLY DISAPEARED AND SAYS CANNOT BE FOUND IN THE SYSTEM<br> <br> TELKOM PLEASE CAN YOU COME INSTALL MY ADSL LINE SO I CAN CONTINUE TO EARN A SALARY TO PAY YOU FOR SERVICES THAT YOU CANT SEEM TO GIVE ?!!! <br>

0
Replies (1)
Telkom
Telkom's reply11 Aug 2015, 18:14
Official
Hello johnh747,

Thank you for contacting us.

We will look into your suspended line query, and provide feedback the soonest.

We do apologise for your experience.

Your social media ***

Regards,
Fridah
Telkom Social Media Team
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