1 reviews | Active since Oct 2015
Still no help from Telkom
on the 13th of last month I complained here about an issue from Telkom. I was charged incorrectly suspended incorrectly then billed incorrectly below is the complaint. no help yet<br> <br> I requested a ADSL and phone line be installed by Telkom. Someone called me and explained the package to me. I was paying R799 for a 10 meg line plus 50GB data and 2 sims with data and 2 voice sims plus a DSTV explorer. My line was installed I received everything except the DSTV explorer which I m still waiting for this happened in July. I was then billed for a DSTV installation for R1499. My line then was suspended because of this amount. I called in queried it and my line was then unlocked. I was then billed R192 for each line including sims. I then a month later received an additional bill for R2032.00. I am yet to receive my explorer and I dont see why I was charged for reconnection if it was due to them incorrectly billing me for an installation I never received. I would like Telkom to credit me the reactivation fees and the R1499 for the installation which i have had to pay for to unlock my line. I would also like the DSTV explorer I was promised they also registered the line to the wrong address.
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM155830
We apologize for any inconvenience caused.
Regards,
Lindani
Telkom Social Media Team
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Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM155830
We apologize for any inconvenience caused.
Regards,
Lindani
Telkom Social Media Team
***
