Still no help after 14 days.

Hi Telkom social media team. <br> I hope you are as annoyed by me always coming to hello peter to complain as I am with Telkom as a whole. This is the 6th complaint i have posted regarding one matter and I do not understand why it is difficult for some to pick up a phone and fix this matter. After 6 complaints and an email to [Email Removed] no one has tried to solve the matter. I work for a service provider and never have i ever experienced this kind of customer service. I have went to two branches, logged several complaints, spent over R300.00 calling your useless call centre, tried solving the matter with @TELKOMZA via twitter, sent an email and all I have received are case and reference numbers. Telkom has knowingly withheld a service I have paid for, my debit order date is the 25th of each month and I'd like to tell you that you will not be debiting my account till this matter has been resolved. Please also note that i have Your LTE router and will not return any goods until someone tells me why my contract has been cancelled and till I receive a full refund for all debits from Telkom. I believe this matter is really simple to solve: CALL ME and give me ANSWERS!<br> <br> Case#***1