1 reviews | Active since Jun 2016

17 Oct 2016, 08:33

Still no help.

<p>My internet line has been down for 12 days. I have been sent from pillar to post. It started with the fault being an area problem. I confirmed with others living around me and they do have internet still. I have been told three different technicians will call me. NOTHING. I have now reached a point where I want to cancel my line and subscription as Telkom is proving me wrong. I've been advocating for them but now I look like a fool. I don't want to hear someone will be contacting me soon. I WANT MY LINE FIXED! My job is dependent on me having access to wifi / internet as I'm in IT and regularly do standby. My daughters are both dependent as well. The one is studying through UNISA and had to use a Vodacom ****le (costing me a lot) just to access the internet for her English Literature exam today. If my line is not fixed today I want to cancel my subscription and my landline and will go with a wireless ISP.</p>

0
Replies (3)
Telkom
Telkom's reply17 Oct 2016, 09:29
Official

Hello darkangelBDF

Thank you for taking my call.

As discussed the query has been escalated to management.

We currently awaiting feedback.

Regards

Noleen

Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply19 Oct 2016, 08:40
Official

Hello darkangelBDF

Thank you for taking my call.

The query will now be closed as resolved.

Regards

Noleen

Telkom Social Media Team.

Best regards,

's update19 Oct 2016, 08:59
Reviewer Update

Thank you for helping me finally have it resolved.