STILL NO HELP!!!

So after 3 weeks with no responds from both the telkom stores in Cape Gate (and after I report to them on hello peter, with no feedback!) I went in to hear when I can upgrade yesterday morning, I asked how many people works at the branch because non of them answers the phone or emails. I got the responds we don't answers phone calls.... <br> <br> So went in to hear when I can upgrade and the first question they asked Do I have a account with them???? I am due for upgrade this Friday and want the product to be delivered at work. (which they show on website they can do, but cape gate tells me this is not a option. So they gave me the number 081 180 to phone, got through this morning with responds \sorry we can help you