STILL No Fibre Installation - Missing Order

I am disappointed by the lack of service I have received from Telkom. I have been a client from 2013/2014. I recently ordered a new fibre package (a new installation). I did a telephonic application on the 24th of February. I was told that the installation would take 7-21 days. My router was delivered to me on Monday the 9th of March. I was in communication with Telkom on the same day, and I was told that Vumatel will be in communication with me regarding the installation. On Wednesday, the 11th of March I had STILL not received any communication from Vumatel. I called Vumatel and I was told that they cannot pick up any order with Telkom. The woman asked me for my VT number, and I told her I don't have one. Then, full of attitude, she proceeded to tell me that if I was approved by Telkom like I say I was, then Telkom would have provided me with a VT number. In other words, she was insinuating that I am lying about being approved. I slammed the phone down in her ear and phoned Telkom.

I spoke to Kylie Naidoo (who seems to be the only intelligent, helpful person working at Telkom), and she placed me on hold while she went to her manager. Apparently the manager confirmed that he's been having struggles with Vumatel installations - so clearly there is some kind of miscommunication between Telkom and Vumatel! The manager said he would personally work on my installation and try get the VT nr to me by Thursday afternoon, the 12th of March.

Today is the 12th of March. By 1.30 I still hadn't received any VT nr from Telkom. So I called in again. I again spoke to Kylie Naidoo. She went to go speak to her manager, and she was then advised that she should process a NEW order! So now, where my previous order's installation was going to take place on Saturday this week, I am now going to have to wait God knows how long for the installation to take place!

UNACCEPTABLE!!!!!!!! I have been without internet for two weeks now, due to Telkom and Vumatel's incompetence!!!!!!!!!!!!!!!!!

You have two options: 1. Get my installation done early next week; or 2. take your time with the installation, but I refuse to pay for my first month - that can be compensation for the inconvenience you are causing me!

If I have to wait for the normal installation turnaround time, that means I will be lucky to have installation done by the end of March! Are you going to reimburse me for all the money I've had to spend on mobile data???????

This is UNACCEPTABLE! If I had known this was going to be such an issue, then I would have rather gone with Afrihost, who only take 1 week to do the installation with Vumatel!

Clearly you don't need or want customers. How can my order just vanish after I placed it 3 weeks ago????????????????????