Still no Fibre....

The whole neighborhood has fiber access and in my yard I actually have two fiber switches, connected with fiber that the contractors came to install in December (they came into my yard several times). The coverage map however shows that for my side of my street the fibre is not active... I have tried to report this by phone, by email, online, on the Telkom community but no one can give me a simple answer as to what is up and when this is expected to be corrected... everyone just passes the buck, escalates, etc. but no one gives me an answer...<br> <br> Getting more and more frustrated.