1 reviews | Active since Sept 2011
Still no feedback or resolution after months
<p>I initially wrote a review on Hellopeter a month ago, as it seems like this is the only way to get feedback from Telkom, but I have yet to get resolution on my outstanding issue from November 2016. I went into store to enquire about the Fixed Line Look-alike packages in October 2016. I was told that my Neotel number could be ported but it needed to be on a month-to-month package. Once my number went onto a month-to-month package in November 2016, I went into store (Mall of Africa) to sign-up. I was initially told that they didn't have stock of the product. Then I was told that they couldn't port my number. Then after weeks of going into store to resolve the issue I was told that they could port the number but needed my Neotel invoice - which was provided to the store Manager Alg in November 2016. I reported the bad service a month ago on Hellopeter and Busi provided me with a reference number advising that I would be contacted 'within 48 hours' to resolve this. But it has been over a month now and still no feedback from Telkom. The service has been nothing short of pathetic. Please can I get some resolution on this because if you cannot provide me with a service that you promised me then I will gladly stay with Neotel. </p>
Hi Deeo1,
Kindly note that we have escalated your query to the relevant department. They will follow up and assist you.
Regards
Tsebo
Hi Deeo1,
Kindly note that we have escalated your query to the relevant department. They will follow up and assist you.
Regards
Tsebo
It's been almost 2 months since my first HelloPeter review and the store manager has still not contacted me yet. Pathetic service. Guess Telkom doesn't need my business. Please can someone contact me to cancel my other 2 existing contracts with Telkom as I am not happy with the lack of service.
It's been almost 2 months since my first HelloPeter review and the store manager has still not contacted me yet. Pathetic service. Guess Telkom doesn't need my business. Please can someone contact me to cancel my other 2 existing contracts with Telkom as I am not happy with the lack of service.
Yet another month has gone by and still no feedback from Telkom. Launa, Lindani and Tsebo responded to my previous report but still no communication from the Store Manager. Seems like the Manager doesn't know how to manage issues. For a Telecommunications company, Telkom really is pathetic with communicating and customer service. They were quick to sign me up and take my money but it seems like they don't want to retain customers. If I do not get a response asap then I will be going into the store and moving my 2 current contracts with Telkom to another service provider that actually responds to customer queries and problems.
Yet another month has gone by and still no feedback from Telkom. Launa, Lindani and Tsebo responded to my previous report but still no communication from the Store Manager. Seems like the Manager doesn't know how to manage issues. For a Telecommunications company, Telkom really is pathetic with communicating and customer service. They were quick to sign me up and take my money but it seems like they don't want to retain customers. If I do not get a response asap then I will be going into the store and moving my 2 current contracts with Telkom to another service provider that actually responds to customer queries and problems.