STILL NO FEEDBACK OR CONTACT FROM TELKOM

I logged a complaint on this website on Thursday 15 October about my contract not being cancelled. I requested that my account be cancelled and my money be refunded by the ned of the day. I got a response from the Telkom Social Media team giving me a reference number (SM157066) and assurance that my query will be handled. They also told me to e-mail them on [Email Removed] for further questions.<br> <br> I have contacted them MULTIPLE times since then and they have not even bothered to respond! Furthermore I tried to contact their call center to speak to Luleka and they told me that they dont have a social media team.<br> <br> WHAT GAME IS TELKOM PLAYING???? IS THERE REALLY A SOCIAL MEDIA TEAM??? DO THEY KNOW THE MEANING OF CUSTOMER SERVICE???<br> <br> WHEN ARE THEY GOING TO DEAL WITH MY COMPLAINT????<br> <br> MY original complaint is:<br> http://hellopeter.com/telkom/complaints/8ta-data-contract-still-not-cancelled-since-may-***