STILL no feedback, or ADSL service.

My entire ADSL was erroneously cancelled at the end of August. Since then, I have been trying to reinstate it. I have spoken to several retention consultants, as well as a retention manager, who all promise me feedback, and/or reinstatement of my line within 24 hours. This has not yet happened.<br> This is utterly ridiculous, as it is a simple fix. <br> <br> What is the problem? Why the delay?