Still no feedback on line speed or billing issues
<p>Two issues since inception on my LTE contract.</p> <p>1. I am supposed to pay R599pm but I'm billed R699pm (initially R714)</p> <p>2. I am supposed to get up to 40mbps - I get an average of 5mbps and sometimes less than 1mbps and hardly ever more than 10mbps</p> <p> </p> <p>I wish there was some way to hold Telkom accountable...</p>
Good dayb Matthew,
Your Billing query has been logged and sent to our Billing Team; case number: ***6.
We have also sent a follow up to our Technical team for case number ***4, feedback will follow.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Good dayb Matthew,
Your Billing query has been logged and sent to our Billing Team; case number: ***6.
We have also sent a follow up to our Technical team for case number ***4, feedback will follow.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
I have still not received feedback on the billing issue... The line speed has improved though. Seems you were throttling me.
I have still not received feedback on the billing issue... The line speed has improved though. Seems you were throttling me.