Still no feedback on complaint

I logged a complaint on the 4th of August (Reference = SM131348).<br> <br> I indicated that I am being billed for CLI Presentation on my 10 + 10 gb data contract. As this is a data contract and I do not use it to make calls or receive calls, I am unable to grasp why I am being billed for this service. I never requested this service and I am not prepared to pay for something I did not request.<br> <br> I was advised by Narriman Lalla to send through my ID number, service number and/or account number affected, and any reference numbers previously issued regarding this matter. I e-mailed the detail to [Email Removed] as requested.<br> <br> I am today again writing a complaint about this matter because I am still waiting for feedback. I include the requested detail in the report this time:<br> <br> ID: ***<br> Acc number: ***<br> Service number: ***<br> <br> I want this issue resolved and credit for the incorrect billing